Shipping policy

At QOKOXI, we are committed to delivering your purchases promptly and securely. Please review our Shipping Policy below to understand the available shipping methods, processing times, and related information.

1. Shipping Methods and Carriers

We offer a variety of shipping options to ensure that your order arrives safely and quickly. The carriers we use include:

  • USPS (United States Postal Service)
  • FedEx
  • UPS
  • DHL
  • Other carriers (subject to availability based on your location)

Shipping options may vary depending on your delivery address and the size of the order.

2. Shipping Fees

Shipping fees are calculated at checkout based on your shipping destination, the weight of your package, and the chosen shipping method. We offer several shipping options, including standard, expedited, and express shipping.

Free Shipping: We offer free standard shipping on all orders over $199 to eligible locations.

3. Processing Time

All orders are processed and shipped within 1-2 business days of receipt, excluding weekends and holidays. During peak periods (e.g., holidays or special promotions), processing times may be slightly longer.

Once your order is shipped, you will receive a tracking number via email to monitor the status of your package.

4. Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Below are typical delivery windows:

  • Domestic (Hong Kong): 1-3 business days
  • International:
    • US: 7-15 business days
    • Canada: 7-15 business days
    • Europe: 7-15 business days
    • Other international destinations: 10-20 business days

Please note that delivery times are estimates and may be affected by factors such as weather conditions, customs delays, or carrier-related issues.

5. International Shipping

We are pleased to offer international shipping to many countries. When shipping internationally, the following may apply:

  • Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or import fees that may be applied by the destination country. These fees are not included in the purchase price or shipping costs at checkout.
  • Shipping Delays: International shipments may experience delays due to customs processing. Unfortunately, we cannot guarantee delivery times for international orders.

6. Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can use this tracking number to monitor your package’s progress through the following carrier websites:

Please note that it may take up to 24 hours for tracking information to appear in the carrier’s system after shipment.

7. Shipping Address

Please ensure that your shipping address is correct before finalizing your order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses. If you need to make changes to your address after placing your order, please contact us immediately at [email protected]

8. Delivery Issues

If you experience any issues with your delivery, such as non-receipt, damaged goods, or delayed shipments, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue as quickly as possible.

  • Damaged Items: If your item arrives damaged, please notify us within 48 hours of receipt and provide photos of the damaged goods. We will assist you in arranging for a replacement or refund.
  • Missing Packages: If your package is marked as delivered but you haven’t received it, please check with your local postal service or delivery carrier. If the issue persists, contact us and we will investigate.

9. Shipping Restrictions

Please note that we do not ship to the following locations:

  • P.O. Boxes (for certain carriers)
  • APO/FPO addresses

If you are unsure whether we can ship to your location, please contact us at [email protected] for more details.